FAQS

  • About Us

    The Ranmon Corporation manages numerous eCommerce stores in various niches, performs marketing and management consulting and runs a large retail store, rescue mission, homeless shelter and soup kitchen in Silver City, New Mexico. We have scoured the world for “hard to find” gifts that are unique...
  • Can I Cancel My Order?

    Please notify us within 24 hours if you would like to cancel your order. After it has been shipped, we cannot cancel it but you may return it within 30 days in undamaged condition for a full refund. We rely on an automated process to provide you with the fastest service possible. For this reas...
  • Can I Return My Item?

    SIMPLE RETURNS PROCESS We want you to buy with confidence. Our Return Policy makes it easy for you to return your new, unused products for a FULL REFUND. We ask only that you pay for the return shipping. Here’s how easy it is: Simply contact our Customer Service Department within 30 days of rec...
  • How Long Will It Take To Get My Item?

    Many of our items ship from China and will take 2-4 weeks to get to the USA (or longer for other countries). Please see the estimated delivery time on the product page for a good estimate of when you will receive your package. We will send you an email to the email address you left on checkout ...
  • I Made A Mistake On My Order

    If you made a mistake on your shipping address or anything else with your order, you have a grace period of a day or two before your order ships, so please contact us with any corrections. We apologize, but once your order ships, there is nothing more we can do and you must contact your postal c...
  • I Ordered Clothes - Will I Get The Correct Size?

    Please be aware that many of our items come from Asia and sizes may be smaller or may vary. When you order (or reply to your confirmation email) please send us your height, weight and other sizes and we can usually get an exact fit.
  • What Happens When I Order?

    Order Confirmation: As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically check our inventory or reach ou...
  • Where Is My Tracking Number?

    After your order ships, you will get an email with your tracking# and a link to track it on our website (if you don't receive this email within at least a week, please check your spam folder or drop us a line and we will resend it). We try and get our orders out as soon as possible, but in som...
  • Will I Get My Item In Time For Christmas?

    Please order by December 1st to receive your items in time for Christmas and note that their may be shipping delays of up to 2 more weeks during the Chinese New Year which occurs in late January of every year.